{ "theme_alert": "", "checkout_shipping_alert": "We're working hard to ensure on-time deliveries even during these extraordinary times. Please note that in some territories and regions, deliveries may be affected by shipping service interruptions. Don't hesitate to contact us with any questions.", "footer": { "links": [ { "id": "contact-us", "label": "Contact Us", "url": "/pages/contact-us" }, { "id": "faqs", "label": "FAQs", "url": "/pages/faq" }, { "id": "terms", "label": "Terms", "url": "https://privacy.umusic.com/store-terms-umg.html" }, { "id": "privacy", "label": "Privacy", "url": "https://privacypolicy.umusic.com/ " }, { "id": "donotsell", "label": "Do Not Sell My Personal Information", "url": "https://privacy.universalmusic.com/CCPA" } ] }, "territories": { "USA": { "theme_alert": "", "checkout_shipping_alert": "We're working hard to ensure on-time deliveries even during these extraordinary times. 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We thank you for your patience & customer care is here to help if you have any concerns.", "checkout_shipping_alert": "We're working hard to ensure on-time deliveries even during these extraordinary times. Please note that in some territories and regions, deliveries may be affected by shipping service interruptions. Don't hesitate to contact us with any questions.", "footer": { "links": [ { "id": "contact-us", "label": "Contact Us", "url": "/pages/contact-us" }, { "id": "faqs", "label": "FAQs", "url": "/pages/faq" }, { "id": "terms", "label": "Terms", "url": "https://umg-colombia.myshopify.com/pages/terminos-y-condiciones" }, { "id": "privacy", "label": "Privacy", "url": "https://umg-colombia.myshopify.com/pages/politica-de-privacidad" }, { "id": "donotsell", "label": "Do Not Sell My Personal Information", "url": "https://privacy.universalmusic.com/CCPA" } ] } }, "CAM": { "theme_alert": "Due to global production & fulfillment delays some customers may experience longer wait times for deliveries on this store. We thank you for your patience & customer care is here to help if you have any concerns.", "checkout_shipping_alert": "We're working hard to ensure on-time deliveries even during these extraordinary times. Please note that in some territories and regions, deliveries may be affected by shipping service interruptions. Don't hesitate to contact us with any questions.", "footer": { "links": [ { "id": "contact-us", "label": "Contact Us", "url": "/pages/contact-us" }, { "id": "faqs", "label": "FAQs", "url": "/pages/faq" }, { "id": "terms", "label": "Terms", "url": "https://umg-central-america.myshopify.com/pages/terminos-y-condiciones" }, { "id": "privacy", "label": "Privacy", "url": "https://umg-central-america.myshopify.com/pages/politica-de-privacidad" }, { "id": "donotsell", "label": "Do Not Sell My Personal Information", "url": "https://privacy.universalmusic.com/CCPA" } ] } }, "ZAF": { "theme_alert": "Due to global production & fulfillment delays some customers may experience longer wait times for deliveries on this store. We thank you for your patience & customer care is here to help if you have any concerns.", "checkout_shipping_alert": "We're working hard to ensure on-time deliveries even during these extraordinary times. Please note that in some territories and regions, deliveries may be affected by shipping service interruptions. Don't hesitate to contact us with any questions.", "footer": { "links": [ { "id": "contact-us", "label": "Contact Us", "url": "/pages/contact-us" }, { "id": "faqs", "label": "FAQs", "url": "/pages/faq" }, { "id": "terms", "label": "Terms", "url": "https://umg.africa/pages/t-cs" }, { "id": "privacy", "label": "Privacy", "url": "https://umg.africa/pages/privacy-policy" }, { "id": "delivery-payment", "label": "Delivery & Payment", "url": "https://umg.africa/pages/delivery-and-payment" }, { "id": "refund-policy", "label": "Refund Policy", "url": "https://umg.africa/pages/refund-policy" }, { "id": "donotsell", "label": "Do Not Sell My Personal Information", "url": "https://privacy.universalmusic.com/CCPA" } ] } } }, "labels": { "caroline": { "footer": { "links": [ { "id": "terms", "label": "Terms", "url": "https://privacy.umusic.com/store-terms-caroline.html" }, { "id": "privacy", "label": "Privacy", "url": "https://privacy.umusic.com/us-car/" } ] } }, "conde_nast": { "footer": { "links": [ { "id": "privacy", "label": "Privacy", "url": "https://www.condenast.com/privacy-policy" } ] } } }, "campaigns": { "help_center": { "footer": { "links": [ { "id": "contact-us", "state": "absent" }, { "id": "faqs", "label": "Help", "url": "/pages/help" } ] } }, "gift_cards_2021": { "footer": { "links": [ { "id": "terms", "label": "Terms", "url": "/pages/terms-and-conditions" } ] } }, "CAM_ITALY_FOOTER": { "footer": { "links": [ { "id": "donotsell", "state": "absent" }, { "id": "faqs", "state": "absent" }, { "id": "privacy", "label": "Privacy", "url": "https://camsugarmusic.com/pages/privacy" }, { "id": "terms", "label": "Terms", "url": "https://camsugarmusic.com/pages/terms-conditions" } ] } } } }

Customer Service

You can contact Customer Service by sending an email to skald@umgstores.fr.

Requests are usually processed within 48 hours maximum (working days).

For a better experience

- Shipping/Order Tracking

For a better shipping/order tracking, please indicate in the subject line of your email your order number and the subject of the request:

- Order/Cancellation

- Returns/Refunds

- Pre-sale concert code operation

- Others

Here are also some answers to commonly asked questions:

SHIPPING