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Customer Service

Customer Service

You can contact Customer Service by sending an email to

Requests are usually processed within 48 hours maximum (working days).


For a better experience

- Shipping/Order Tracking

For a better shipping/order tracking, please indicate in the subject line of your email your order number and the subject of the request:

- Order/Cancellation

- Returns/Refunds

- Pre-sale concert code operation

- Others


Here are also some answers to commonly asked questions: