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General Terms

Général terms


I/ These terms and conditions (the “Terms and Conditions”) govern your relationship (hereafter, “You”) with UMG Commercial Services, Inc. (hereafter “UMG”) when you use UMG's online services (the “Services” or “The Stores”) via this online store (hereinafter the “Online Store”). Wherever You see “UMG” on the Website or in any of the Terms and Conditions, it means UMG and/or one of its affiliates, subsidiaries or any parent company (including International Parent) of UMG and any subsidiary of such parent company. It is agreed that UMG may use the services of a partner or third party service provider to set up said Online Boutique. However, unless otherwise specified, the services available on this Online Store are provided to you by UMG.1. These Terms and Conditions govern your relationship with UMG Commercial Services, Inc. when you use UMG's online services available through this Online Store (the “Services”).2. By purchasing products via this Online Boutique, you accept these General Terms and Conditions of Sale (which notably include UMG's privacy policy) and You agree that this Online Boutique, including any transaction (order and/or or payment) you make, are governed by these Terms and Conditions. If You do not accept these Terms and Conditions, You will not be able to access this Online Store.3. Orders can only be placed through this Online Store. UMG does not accept any other order, including by telephone or paper form.4. It is expressly recommended by UMG that you print a copy of these Terms and Conditions for future reference.5. For any questions concerning these General Conditions, please contact UMG by sending an e-mail to: Placing an order through this Online Store may require the use of third party applications to initiate and/or complete your order. As such, when you place an order through this Online Store, you represent and warrant that you have accepted the terms and conditions of these third-party applications.


II/ Modifications apportées aux Conditions Générales

  1. UMG peut apporter des modifications à ces Conditions Générales, qui entreront en vigueur dès leur publication sur cette Boutique en ligne étant précisé qu’UMG ne Vous informera pas directement/personnellement de toute modification desdites Conditions Générales.

Nous vous encourageons à consulter régulièrement les Conditions Générales sur la Boutique en ligne pour en connaître toutes les mises à jour. Vous vous engagez à lire ces Conditions Générales dans leur intégralité avant tout achat, ainsi que pour l’utilisation de cette Boutique en ligne.

  1. Vous serez soumis aux politiques et Conditions Générales en vigueur au moment où Vous commandez le(s) produit(s) auprès d'UMG, à moins qu'une modification de ces politiques ou des présentes Conditions Générales ne soit requise par la loi ou une autorité gouvernementale (auquel cas une telle modification pourra également s'appliquer aux commandes que vous avez précédemment passées).



 III.         Contenu de la Boutique en ligne

  1. Les Services fournis par le biais de cette Boutique en ligne, y compris, sans limitation, toutes les marques, enregistrements musicaux, paroles, clips audio et audiovisuels, téléchargements numériques (ci-après collectivement dénommés les « Contenus ») sont détenus et contrôlés par ou sous licence UMG, ses sociétés affiliées et/ou titulaires de licence. Tous les droits sur les Contenus sont la propriété unique et exclusive d'UMG ou de ses sociétés affiliées, concédants et/ou titulaires de licence.
  2. Sauf indication contraire, cette Boutique en ligne et ses Contenus sont réservés à votre usage personnel et non commercial.
  3. Vous ne pouvez pas, sans l'accord écrit exprès et préalable d'UMG, utiliser, transférer, copier ou reproduire ou modifier de quelque manière que ce soit une partie de cette Boutique en ligne, les Services, les Contenus ou tout code HTML source sous quelque forme ou par quelque moyen que ce soit (électronique, mécanique ou autre) sauf dans le seul but d'utiliser les Services et de visualiser ou d'utiliser les Contenus comme autorisé par les présentes Conditions Générales.


 II/ Modifications to the General Conditions1. UMG may make changes to these General Terms and Conditions, which will become effective upon their publication on this Online Store, it being specified that UMG will not inform You directly/personally of any modification of these General Terms and Conditions.We encourage you to regularly review the Terms and Conditions on the Online Store for any updates. You agree to read these General Conditions in their entirety before any purchase, as well as for the use of this Online Store.2. You will be subject to the policies and Terms and Conditions in effect at the time You order the product(s) from UMG, unless a change to those policies or these Terms and Conditions is required by law. or a government authority (in which case such change may also apply to orders you have previously placed).   III. Online Store Content  1. The Services provided through this Online Store, including without limitation all trademarks, music recordings, lyrics, audio and audiovisual clips, digital downloads (hereinafter collectively referred to as the "Contents") are owned and controlled by or licensed to UMG, its affiliates and/or licensees. All rights in the Content are the sole and exclusive property of UMG or its affiliates, licensors and/or licensees. 2. Unless otherwise specified, this Online Store and its Contents are for your personal, non-commercial use only. 3. You may not, without the express and prior written consent of UMG, use, transfer, copy or reproduce or modify in any way any part of this Online Store, the Services, the Content or any code source HTML in any form or by any means (electronic, mechanical or otherwise) except for the sole purpose of using the Services and viewing or using the Content as permitted by these Terms and Conditions.IV. Required configuration You can not :- Restrict or inhibit any other user from using and enjoying this Online Store or the Services;- Act in any way that could damage, disable, overburden or impair this Online Store or the Services or cause or encourage conduct that would constitute a criminal offense or give rise to civil liability;- Upload, post and/or transmit to a third party, distribute and/or otherwise post through this Online Store any material that contains a virus or other harmful component, or false or misleading indications of origin or claims of made, or any material, indecent, defamatory or the use of which may violate the rights of any third party;- Impersonate any person or entity and/or misrepresent your affiliation with any other person or entity;- Exploit any information or other material obtained on or through this Online Store for commercial purposes;- Spamming, collecting e-mail addresses or other personal information from users, practicing or participating in any way in the practices of "spiding", "screen scraping", "database scraping" or any other activity in the purpose of obtaining user lists or other information (including any activity that involves accessing or using UMG cookies for purposes unrelated to the Services);- Attempt to gain unauthorized access to other computer systems through this Online Store or obtain or attempt to obtain any material or information by means not intentionally made available or provided by this Online Store;- Reproduce, duplicate, copy, sell, resell or exploit for commercial purposes any part of or access to this Online Store, the Content or the Services. VI. Registration and passwords     1. If a particular service requires You to register with this Online Store or create an account, You will be required to complete a registration process by providing certain information (including Your name, email address and, in some cases , payment details) and registering a username and password to be used in connection with this service. You agree to provide true and accurate information when registering or opening an account. The decision to save a password is at UMG's discretion and UMG may revoke your password at any time.     2. You are responsible for maintaining the confidentiality of your password and account information, and You are solely responsible for all activities that occur under your password or account and for any access to or use of this Store under line by You or any person or entity using Your password, whether or not You have authorized such access or use, and whether or not such person or entity is Your employee or agent.     3. You must immediately notify UMG of any unauthorized use of your password or account or any other breach of security.4. UMG shall not be liable for any loss or damage of any kind resulting from the disclosure of your username and/or password contrary to these Terms and Conditions. You may not use another person's account at any time without the express permission of the account holder.       5. You are responsible for updating the information held by UMG. Please modify your contact details on the Online Store or send an e-mail to to inform UMG of any changes.       6. You must ensure that your computer meets the minimum technical requirements for the Services, namely internet, “JavaScript” and a cookie-enabled browser. You may be required to install third-party software to access all or part of the Services. You are responsible for ensuring that the software works properly with the applicable Service(s). The terms and conditions provided by the software provider may apply to UMG's third-party software and therefore apply to you.     7. You should review UMG's Privacy Policy for further explanation of how UMG uses the information UMG collects from You and how UMG uses cookies and analytics tools. traffic.





VII. Products sold by UMG on the Online Boutique.  1. This Online Store can allow you to:- Buy physical products (for example, CDs, vinyl, concert tickets, clothing and other items of merchandise or merchandise);- Buy/download digital products (e.g. music and videos, NFT etc.);- Purchase mobile products (eg music, videos and other content such as wallpapers, screensavers and logos etc.);- Participate in online games, paid or free;- Allow you to preview and/or listen to and/or watch online music and videos;- Offer you such services on the basis of a regular subscription or pay-per-view;- Access a digital event (for example livestream concert, meet and greet artist, video preview etc.) 2. The shipping and delivery dates for all so-called "limited edition" and/or "pre-order" sales of product(s) offered for sale through the Online Store are estimated times and cannot be guaranteed by UMG. 3. Returns and/or exchanges may be refused for so-called "limited edition" numbered products or for offers giving access to a digital event once access has been sent to customers in accordance with the limitations set out in Section XVII below.  4. Products in this Online Store are limited to the sizes, colors and variations listed on this Online Store. If a size or variant does not appear on this Online Store, it is currently unavailable.  5. If UMG decides to offer additional products on this Online Store, these future products will also be covered by these General Conditions. VIII. To order1. By placing an order through this Online Store, you warrant that you are legally capable of entering into contracts; and you are at least 18 (eighteen) years old.2. If you are a minor and/or are not legally capable of entering into contracts but wish to use this Online Shop, a parent, guardian or legal representative must agree to these Terms and Conditions on your behalf. Proof of authorization from the legal representative may be requested by UMG at any time. If you cannot present this authorisation, UMG reserves the right to cancel your order at its sole discretion. Furthermore, UMG cannot be held liable if you do not meet the criteria set out herein to enter into such a contract.3. Follow the on-screen instructions on this Online Store to place an order.4. Items that you select for purchase, download and/or streaming (if applicable) will automatically be placed in your "shopping cart". To remove an item from your basket, simply click on the 'remove' button (or any similar button) next to the item as it appears in your 'basket'.5. Once you have pressed the “order” button (or any similar button), you will be asked to provide certain information to enable UMG, or a service provider engaged by UMG, to process your order (including including your selected payment method and credit card, e-wallet or other payment details).6. UMG cannot change any information on an existing order once it has been processed, including but not limited to shipping address, billing information, size, item and/or or quantity. If you wish to cancel your order and place a new order with different information, products or quantities, please follow the Cancellation Policy (set out in Section XI below).7. You will receive an order summary confirmation on screen and/or by e-mail (provided You have provided UMG with a valid e-mail address) confirming that UMG has received your order - this does not mean that your order has been accepted. Your order represents an offer to UMG to purchase a particular item which is only accepted by UMG when UMG sends you an e-mail (hereinafter the "Dispatch Confirmation") confirming in the case of physical products, that the particular product has been shipped; or in the case of digital content, instructions for accessing your digital content.8. UMG may reject, modify or cancel your order for any reason before your order has been dispatched. If UMG rejects your order after payment has already been made, UMG will issue a refund for your order in accordance with UMG's Refund Policy set forth in Section XIII (below). Where your order was for products of a "hybrid" nature (e.g., a physical and digital product), UMG will refund the physical item of the order in accordance with UMG's cancellation policy (set forth in Section XI, the if applicable, below) for this product. The cancellation conditions specific to digital products may apply in accordance with the provisions of Section XVII below.9. Shipping and delivery dates for your order are not guaranteed unless otherwise stated. All shipping times are estimates and cannot be guaranteed. UMG is not responsible for delays attributable to the carrier, regardless of the method of shipment and whatever the cause.10. If You have selected a trackable shipping method, You will receive tracking information via the email You provided with Your shipping information.11. Shipping delays may occur if You provide an incorrect address at checkout, UMG cannot be held liable for this. UMG is not responsible for lost packages if You entered an incorrect delivery address at checkout. If the package containing the product(s) You ordered is returned to UMG due to a shipping error, UMG will contact You, via the email You provided with Your delivery information, for an update of the shipping address of the product(s). If UMG does not receive a response within ten (10) working days of your contact, UMG reserves the right to refund your order.12. If You have ordered multiple items within one order, UMG reserves the right to either ship Your order once all items are available for shipment or to split Your order containing multiple items into multiple shipments (hereinafter the “Split Delivery”) at the discretion of UMG. For certain orders, UMG may offer you the option of choosing Split Delivery at checkout. Split Shipping options may say "Ship items separately - as they become available" or similar wording. If you have selected Split Shipping, your items will be shipped in separate packages as they become available for shipment. Split Delivery is not available for any order and UMG reserves the right to revoke Split Delivery options at any time.13. UMG may offer express shipping options (eg next day of order, 2 (two) days or 3 (three) days). If You have selected an express shipping option, Your items will be shipped together in one (1) shipment when all items are available for shipment, or only at UMG's discretion. UMG reserves the right to split your order into separate shipments as items become available. Split Shipping is not available at your option at checkout for express orders. UMG reserves the right to revoke express shipping options at any time. Please note that express shipping times are carrier times from the date items are ready to ship from UMG's warehouses. For pre-orders, express shipping is based on when the pre-order period is over and the items are ready to ship. These times may vary. Estimated ship dates for a pre-order will be available via the product page. You should carefully read all product descriptions for all applicable details and You should ensure that you understand all pre-order and shipping deadlines before selecting your shipping method. IX. General Disclaimer1.      Unless otherwise stated, product prices already include applicable discounts where applicable. All offers are limited to available stock; no checks will be accepted unless otherwise specified. Promotions are not valid retroactively on previous purchases, this is also the case for gift cards, gift certificates, shipping costs. Buyer must pay applicable sales tax. The offers cannot be combined with each other (in particular promotion, discount, code, promo, coupon, etc.). Promotions have no cash value. Offer may not be sold, transferred or otherwise traded to any third party. Returns or cancellations of all or part of a purchase will result in a refund of the amount paid by You at the time of purchase. No additional sum may be requested by the customer. UMG reserves the right to end or modify any promotion at any time and at its sole discretion. Other restrictions may apply. Offers only apply to shipping countries permitted on the Online Store, unless otherwise specified.    X. Payment  1. UMG may offer multiple payment options, including but not limited to Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and other e-wallets. The prices appear on this Online Store all taxes included, unless otherwise indicated. UMG may change product prices at any time by posting new prices on this Online Store.2. By paying with your credit or debit card, or other payment method, You confirm that the card belongs to you and that there are sufficient funds or credit available to cover the charges.  3. Product prices displayed may exclude delivery charges (which may also include handling, packaging and other charges in addition to freight charges), which may be added to the total amount and will be calculated and displayed at screen when placing the order online before you submit your payment.The purchase may appear on your credit card or bank statement under the name of the applicable artist or store, under the name of UMG, or under the name of an applicable technology provider (such as "Shopify") . If you have any questions, please contact   4. Billing to your credit or debit card will take place before or at the time of dispatch in respect of the physical product(s), or in respect of digital content, at the time of your purchase or shortly thereafter.5. UMG may use a third party service provider to process payments, but will ensure that any payment processor engaged by UMG will be secure and reliable in encrypting credit or debit card data.6. UMG will check all transactions for signs of fraud and may use a third party service provider to do so. If your order is flagged as fraudulent, your order will be delayed and a representative may contact you to verify your information. Please contact for any questions relating to your order if you are informed that it is reported as fraudulent.




XI. Cancellation, delivery and usage rules1. Digital ContentCancellation - If you order digital content to download or stream, you will have a fourteen (14) day cancellation period to cancel your order for any reason. However, if You decide to download or distribute Your product before the end of the legal period of fourteen (14) days, You acknowledge that the right of withdrawal will expire as a result, in accordance with the provisions of article L.221-28 13 ° of the Consumer Code. When UMG provides you with the link to download or distribute your content, UMG will clearly indicate that by clicking on this link, you acknowledge that you waive the exercise of the right of withdrawal. If You order digital content provided on a physical medium (CD or DVD), the usual cancellation conditions apply, as set out in paragraph XI (2) below and in accordance with applicable law.Delivery – Each download item made available to or purchased by You can be accessed through the dedicated area of ​​this Online Store using your login details and/or following the instructions provided on screen or via email. If Streamed Items are made available, all such Streamed Items made available or purchased may be viewed immediately after payment is cleared by following the instructions provided on screen or via email. UMG reserves the right to send digital and/or physical products in partial shipments (where applicable, You may receive multiple shipments/packages or links related to a single order).Terms of Use - You may purchase downloads or stream digital content for your personal, non-commercial use only. If You encounter any problems downloading the affected Download Item, UMG will allow You to attempt to download the affected Download Item thereafter. If You encounter problems during the download, please contact customer service at the following email address: Please note that UMG may remove products from this Online Store at any time. You may make copies of a Product as specified by that Product's specific usage rules, or such copies as are reasonably necessary for your personal, noncommercial use, as applicable. You will not have the right to burn audiovisual products. Digital rights management software may be used to prevent any illegal use of the products, content or services accessible through the Online Store.Technical Issues and Faulty Products (Digital Products) – If the digital content You download is faulty or faulty, please notify UMG as soon as possible (by contacting UMG at If the digital content is found to be defective, UMG will attempt to repair or replace the affected product at UMG's expense within a reasonable time and to the extent possible. If a repair or replacement is not possible, UMG will reimburse you for the total or partial cost of the product, as the case may be. If UMG accepts a refund, UMG will refund the agreed sum within fourteen (14) days of notification by the client of his wish to exercise his right of withdrawal.2. Physical Products Cancelationa.) Unless otherwise specified in the product description or in the shopping cart, you may cancel your purchase of physical products at any time before the product is shipped to you, for any reason, by sending a notice of cancellation by email to, before receiving a shipping confirmation. If your item has already been shipped, you may cancel your order by exercising your right of withdrawal within the legal period of fourteen (14) days following receipt of the product for any reason, provided that you follow the instructions specified by UMG regarding returns. In such event, you will receive a full refund of the price paid for the product(s) in accordance with UMG's Refund Policy set forth in Section XIII of these Terms and Conditions. For clarity, where your order was for products of a "hybrid" nature (e.g., a physical product and a digital product) and UMG has begun the process of delivering your digital product order, UMG will refund the item physical order of the order in accordance with UMG's Cancellation Policy as defined in this Section XI (2) of the General Conditions. When you order several items delivered in separate batches, the exercise of the right of withdrawal of fourteen (14) days runs from the day following receipt of the last item.b.) For any cancellation of your order, You must clearly inform UMG. UMG recommends sending an email to with a clear "order cancellation notice" and your order number in the subject line of the email. Please return the product to UMG immediately in the same condition that you received it (at your expense), following the specific return instructions you received. You have a legal obligation to take care of the product while it is in your possession. Failing this, UMG may claim reimbursement from You for any damage You may have caused to the product.c.) Further details, including an explanation of how to exercise your right of cancellation and withdrawal, can be provided in the dispatch confirmation for physical goods. Details of UMG's refund policy are also available in Section XIII of these Terms and Conditions.c.) d.) It is expressly agreed that the right of withdrawal does not apply in the following cases set out, in accordance with the provisions of Article L.221-28 of the Consumer Code:1.) where the CDs and/or DVDs (or other audio or audiovisual products) have been unsealed (opened, unwrapped);2.) where the product was made to order to your customization specifications;3.) digital content (see Section XI (1) above);4.) when the product, due to its nature, cannot be returned (including consumable products);4.) Merchandise worn, washed or damaged in any way by the consumer;5.) The right of withdrawal cannot be exercised in the context of leisure activities to be provided on a specific date or period. Consequently, in the event of the purchase of a good or service allowing the purchase of a show ticket or access to a presale of a show ticket, the right of withdrawal cannot be exercised by You, including when access to the pre-sale of the show or the ticket for the show is part of a commercial offer including the purchase of other goods and/or services.Delivery. UMG will make its best efforts to ship your order within the time announced and estimated in the General Conditions of Sale or in the description of the product, which you must read when placing your order. However, it is understood that circumstances beyond UMG's control may delay performance or delivery, and UMG shall not be liable for any such delay (including, but not limited to: high volume of orders to ship, holidays, weather/bad weather, strikes, artist signatures on product, pre-order delays, manufacturing delays for pre-order product, and content provider shipping delays for product pre-order etc.).

Risk and title. The transfer of risk for the products purchased will take place from the moment of delivery. Title to the products will not pass to you until UMG has received full payment of all sums due in respect of the products, including delivery charges.


XII. Damaged, incorrect or incomplete orders

  1. If your order arrives damaged, incorrect or incomplete, please contact UMG at the following email address:
  2. Damaged. If Your ordered products arrive damaged, photographic evidence must be attached to your email to UMG. Once UMG has received the photographs, and if UMG recognizes the order as indeed damaged, UMG will issue you a return label by e-mail. Once the damaged Product(s) is/are returned to UMG and upon receipt of such Product(s) by UMG, UMG will provide you with the replacement Product(s).
  3. Wrong. If the product(s) ordered arrive and the product(s) is/are not what you ordered; once you have contacted UMG advising UMG that you have received incorrect products, UMG will email you a return label. Once the incorrect product is returned to UMG and upon receipt of the product(s) by UMGUMG will provide you with a replacement product.
  4. Worn or washed. UMG will not provide return labels and will not be responsible for products that have been worn or washed by the consumer.


XIII. Refund Policy1. If you cancel your purchase of products as detailed in Section XI above of the General Terms and Conditions, UMG will process the refund due to you as soon as possible. In such a case, UMG will fully refund the price of the product, including the cost of delivery of the item by standard delivery, provided that the product is returned to UMG in perfect condition. If audio, video or software products supplied to you in separate sealed packaging are opened, you may not be entitled to a refund due to the expiry of the right of withdrawal in accordance with the provisions of Article L .221-28 of the Consumer Code. For any return, the cost of returning the item to UMG will be your sole responsibility.2. If you seek to cancel your purchase because you claim that the product is defective or that there has been damage or an error on the part of UMG, UMG will examine the returned product and notify you of your refund or any other possible option available to You by e-mail within a reasonable time.3. In the event that UMG must cancel your order after receipt of payment from you, UMG will inform You of the need for UMG to cancel your order and will proceed with the refund as soon as possible. 4. Products that You return due to a proven defect will be fully refunded, including reimbursement of the delivery costs for sending the item back and the costs You incurred to return the item to UMG.5. UMG will process any refunds using the same method You originally used to pay for Your purchase. If you use a gift card to make your purchase, or any other prepaid payment method, you will receive a credit on the applicable gift card or prepaid method; for this reason, you are required to retain any gift cards or prepaid methods following a purchase to ensure you receive credit on any refunds.


XIV. Technical problems 1. Occasionally, technical problems may delay or prevent delivery of a purchased product. In such event, your sole remedy will be either a replacement product or a refund, as determined by UMG or the applicable third-party provider, as applicable.2. UMG shall not be liable to You for failures, defects or delays in delivery caused by:- The provision of incorrect information by you;- Your equipment (including your computer) does not meet the minimum technical requirements for the proper functioning of the Services;- Non-compliance with the instructions for use of the Services incubating you; or any event beyond UMG's reasonable control.





XV. International orders; Import duty1. Products ordered from this Online Store for delivery outside the territory of Metropolitan France may take up to eight (8) weeks from the date of shipment to arrive at the designated destination.2. Products ordered from this Online Store for delivery outside the territory of mainland France may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for paying these import duties and taxes. Additionally, You will be responsible for any local pickup or delivery specified with Your local postal service. UMG has no control over these local fees and requirements and cannot predict their amount. For any additional information, please contact your local customs office and post office before placing your order.3. You must ensure that You comply with all applicable laws and regulations of the country to which the products are shipped. UMG shall not be liable for any breach of such applicable laws and regulations by you incubating.



XIV. Games1. UMG may provide access via this Online Store to games, applications and other functionalities (hereinafter the “Games”) which You may access subject, in addition to the General Conditions, to the following specific provisions:Unless otherwise specified, all content, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software accessible through this Online Store (collectively the "Materials") are the exclusive property of UMG or its suppliers, and are protected by French and international laws on copyright, trademarks and other applicable laws relating to intellectual property and property rights in general.You may access and use the Games and the Materials solely for your personal, non-commercial use and, if applicable, in accordance with the terms of the end user license agreement which accompanies or is included with the Games and which is incorporated herein. General Conditions by reference.Except as expressly authorized in writing by UMG, You may not modify, download, reproduce, copy, sell, publish, transmit, create derivative works from, publicly perform, publicly display, distribute or use the Games or the Materials for any purpose. other purposes.You may not link to or frame the Games or use framing techniques to include any trademark, logo or other proprietary information (including images, text, page layout or form) of UMG without first obtaining the express written consent of UMG.You agree that UMG, in its sole discretion, may terminate, modify, remove or suspend your access to the Games, or any part thereof, with or without notice. Upon termination for any breach of these Terms and Conditions, any unused credit, if any, and/or other aspects of your Games account will be forfeited.UMG Games are subject to all other UMG policies and rules posted on this Online Store, including the UMG Privacy Policy. UMG reserves the right to make changes to the Games, policies, rules and these Terms at any time.When You access the Games, You communicate with UMG electronically. You hereby consent to receive such electronic communications in accordance with the provisions of the XXX Privacy Policy.The Games are provided according to their availability. UMG makes no representations or warranties of any kind, express or implied, as to the operation of the Games or the information, content, materials or products included on or accessing/downloading from this Online Store. You expressly agree that You access/download the games at your own risk and that You will be solely responsible for any damage that may be caused to your computer system or loss of data resulting from the downloading of such information, content, materials or products. . UMG does not guarantee that the Games, its servers or any electronic communication sent to You are free of viruses or other harmful components and cannot be held responsible for this fact.  XVII. Conditions regarding pre-sales of tickets and events1. UMG may sell access to certain pre-sale ticket and event opportunities. This presale access may be bundled with merchandise and other offers.Access to obtain tickets before the general public (“Presale Access”) does not guarantee a ticket, but constitutes an opportunity to obtain tickets within the framework of a presale offer, which You acknowledge and expressly accept. .Pre-sale access is controlled by third-party entities, and UMG and related parties have no control or liability with respect to such third-party ticket offers.Pre-sale access to tickets will only be available online. No direct orders by telephone, e-mail or mail will be accepted.Pre-sale access tickets are sold as indicated in the presale announcement and the prices of access and tickets may vary. Additional limitations may apply.UMG does not guarantee pre-sale access to additional shows added after a pre-sale announcementPre-sale Access sales are firm and final. There will be no refunds, exchanges or name transfers for presale access in accordance with the provisions of Section XI 2 5) of these Terms and Conditions.You cannot resell your Pre-sale Access to another party, the latter being nominative. Resale of presale access may result in the revocation of presale access itself, in addition to future ticket privileges.



XVIII. Termination1. UMG may, at UMG's sole discretion, terminate your password, account (or any part thereof, as applicable) or use of this Online Store without notice if (i) you breach these Terms and Conditions; or, (ii) if UMG determines, in UMG's sole discretion, that the Services, Content or software are unsuitable and their suspension is necessary for any reason.2. Termination, suspension or cancellation of your access rights will not affect any other right or remedy to which UMG may be entitled, at law or in equity.3. Upon termination, all rights granted to you under these Terms and Conditions shall automatically terminate and shall immediately revert to UMG and UMG's licensors (except for any rights you may have in connection with the products You have purchased from this Online Shop).



XIX. Responsibility1. UMG warrants to you that all products purchased from UMG through this Online Store are of satisfactory quality and reasonably fit for all the purposes for which such products are commonly supplied.  2. With respect to the supply of products by UMG through this Online Store (including digital and physical products), UMG's liability for losses You suffer is strictly limited to the purchase price You have paid . UMG is not liable for consequential losses that are not foreseeable by You and UMG (such as loss of revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of management or office time) howsoever caused and whether caused by tort (including negligence), breach of contract or otherwise.3. UMG shall not be liable for damages of any kind whatsoever resulting from the use of the products, including, but not limited to, direct, indirect, incidental and/or consequential loss, including loss of profits, goodwill or any other intangible loss, even if UMG has been advised of the possibility of such loss. If You are an individual consumer, this may not apply to You. UMG shall only be liable to You for direct and actual losses incurred by You and shall not be liable for indirect, incidental and/or consequential losses, even if UMG has been advised of the possibility of such loss. 4. You agree to indemnify UMG, its affiliates, subsidiaries, service providers, distributors, licensors, officers, directors and employees from any claim or demand made by any third party due to, resulting from or related to the breach of these General Conditions which would be attributable to you (without this list being exhaustive: misuse of the products, violation of any law, rule, regulation or third party right applicable by you).5. Nothing in this Section limits or excludes UMG's liability:- in the event of bodily injury caused by UMG's negligence;- for fraud or fraudulent misrepresentation; Where- for any other matter for which it would be unlawful for UMG to exclude or attempt to exclude its own liability. XX. Rights and transfer1. The agreement between You and UMG created by these Terms and Conditions (the “Agreement”) binds you to UMG and UMG's respective successors and assigns.2. You may not transfer or assign, charge or otherwise dispose of the Agreement, or any of your rights or obligations under it, without the prior written consent of UMG.  3. UMG may transfer, assign, charge or sub-contract the Agreement, or any of UMG's rights or obligations hereunder, at any time during the term of the Agreement, provided that UMG remains primarily responsible for the obligations of UMG under the current Contract.


XXI. Events beyond UMG's control

  1. UMG shall not be liable for any failure or delay in performing any of UMG's obligations resulting from events beyond UMG's reasonable control. UMG's performance under these Terms and Conditions shall be deemed suspended for the period such event continues, and UMG will be granted an extension of time for performance for the full duration of such period. UMG will use its best efforts to find a solution by which UMG's obligations can be performed despite such an event.


XXII. Resolve disputes between you and UMG

  1. UMG aims to help You with any questions or complaints You may have regarding the services and goods provided by UMG. For any questions or problems please send an e-mail to UMG at

XXIII. Various1. These Terms and Conditions, together with any documents or links to other terms referred to herein, constitute the entire Agreement between You and UMG and supersede and extinguish all prior agreements or terms between You and UMG. UMG.2. The rights and remedies provided in these General Conditions are cumulative and are not exclusive of the rights and remedies provided by law.3. No breach by You or UMG of any provision of these Terms and Conditions shall be waived or waived except by the prior written consent of the other party.4. No failure or delay by you or UMG in exercising any right under these Terms and Conditions shall constitute a waiver of that right.5. These General Terms and Conditions are binding and inure to the benefit of the assignees of each party.6. The views and opinions expressed in this Online Store do not necessarily reflect those of UMG and its Affiliates.7. Regarding the processing of your personal data under this Agreement, please see the Privacy Policy in the Annex to these Terms and Conditions below.


XXIV. Applicable law and jurisdiction1. These General Conditions will be interpreted according to the French legislation applicable to contracts concluded and executed in France.In the event of disputes arising from the interpretation or execution of this Agreement, the Parties assign exclusive jurisdiction to the competent courts of Paris.2. Please note that You must comply with all applicable laws and regulations of the country to which the products are being shipped. UMG will not be liable for any violation of these laws by you.


XXV. Communication  1. Applicable laws require that some of the information or communications UMG sends to You be in writing. When using this Online Store, You agree that communication with UMG is primarily electronic. UMG will contact you by e-mail or provide you with information by posting information on this Online Store. You agree to this electronic means of communication and you acknowledge that all contracts including the Agreement between UMG and You, notices, information and other communications that UMG provides to you electronically comply with any legal requirement that such communications be written. For the avoidance of doubt, all communications, including the conclusion of the Contract, will be in French.2. All legal notices that You give to UMG must be sent to UMG at the address indicated below or at the following e-mail address: UMG may notify You at the email or postal address You provide to UMG when placing an order or registering for this Online Store, or by posting the notice on this Online Store directly. The information will be considered received immediately when it is published on this Online Store, twenty-four (24) hours after sending an e-mail or within three (3) days after the date of publication. of any letter addressed to you. If necessary, to prove the service of a notice by mail, it will be sufficient for UMG to prove that this letter was correctly addressed, stamped and posted. In the case of an e-mail, that the e-mail was sent to the specified e-mail address of the recipient.3. If you have any questions regarding these Terms and Conditions, this Online Store or any of UMG's services, please contact: UMG's notification address is:UMG Business Services, Inc.To the attention of: Universal Music/ eCommerce Department, 20 rue des ditches saint-jacques 75005 paris